60 Day Money-Back Guarantee
Every Restova order is covered by our 60-Day Money-Back Guarantee. This policy explains how to return your order, the conditions that apply, and how refunds are processed.
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1. 60-day return window from the date of delivery 2. Returns are accepted on used items — the guarantee is intended to let you use the mouthpiece nightly and judge the results 3. Refunds are issued in full to the original payment method — no restocking fees 4. Customer covers return shipping on change-of-mind returns; damaged, defective, or incorrect orders are resolved free of charge, with no return required 5. We respond to all requests within 1 business day |
60-Day Return Window
You may request a return within 60 days of the date your order was delivered, as confirmed by the carrier's tracking record. Requests received after the 60-day window cannot be accepted, except where required by applicable law.
Returns are accepted whether the item is unopened or has been used nightly. There is no requirement that the mouthpiece be unused or in resalable condition, provided the return follows the process described below.
How to Return Your Order
1. Email info@tryrestova.com within the 60-day window with your order number and a brief reason for the return.
2. We will confirm your return within 1 business day and send you return instructions, including the return address. Please wait for this confirmation before shipping anything back — returns sent without it cannot be matched to your order and may delay your refund.
3. Ship the complete set (mouthpiece and protective case) using a trackable shipping method. Normal signs of nightly use are acceptable.
4. Once your return arrives and is checked in, your refund is processed within 5–7 business days. Your bank or card issuer may take an additional 3–5 business days to post the funds.
Return Shipping Costs
For change-of-mind returns (including "it didn't work for me"), the customer is responsible for return shipping costs. Please use a trackable shipping method, as we are not responsible for returns lost or damaged in transit before reaching us.
If your order arrived damaged, defective, or incorrect, no return or return shipping is required — see the section below.
Bundles and Promotional Orders
Multi-unit offers (such as Buy 2 or Buy 3 Get 1 Free) are refunded as a set: all items from the offer must be returned together.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged or defective, or you received the wrong item, contact us — ideally within 10 days of delivery so we can resolve it quickly.
We will make it right at no additional cost to you: a free replacement ships without any return required. You will never be charged for our error.
If tracking shows your order as delivered but you have not received it, contact us within 10 days of the delivery date and we will open a trace with the carrier and resolve it.
Refund Processing
Once your return is received and checked in, refunds are processed within 5–7 business days for the full purchase price, to the original payment method.
Order Cancellations
To cancel an order before it ships, contact us as soon as possible with your order number. We make every reasonable effort to cancel orders before shipment, but cannot guarantee cancellation once fulfillment has begun. Orders that have already shipped are handled through the standard return process above.
Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute, please contact us first and allow us a reasonable opportunity to resolve the issue — in most cases we can do so within 1 business day. If a chargeback is filed, we may respond with our records and documentation, as permitted by your card network's rules.
Consumer Rights
Nothing in this policy limits any rights you may have under the consumer laws of your country.
Contact Us
Email: info@tryrestova.com
We respond to all return and refund requests within 1 business day.